Describe how crm would benefit the organization

Describe how crm would benefit the organization.You read about CRM in your Reading area as well as the use of social media. CRM software is used by many companies whether small, medium, or large as is social media since it helps build relationships at minimal cost to the business. Now you will research available CRM software and propose a solution to a business scenario problem. Your submission will be in the form of a PowerPoint presentation with audio which is a useful skill to have on your resume as it can be used in training and proposals among other uses.

• Research CRM technology on the Internet to see how it functions.

Read the scenario and address the checklist items.

Scenario: